Refund policy

Return, Refund & Replacement Policy

Last Updated: July 19, 2026

At NJORA.IN, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

10-Day Return Window

We offer a 10-day return policy, which means you can request a return within 10 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The product must be in its original packaging with all accessories (if applicable).

  • Proof of purchase (order number or invoice) is required.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned once opened or used:

  • Opened or used hair care products

  • Products with damaged or missing original packaging

  • Products damaged due to misuse or improper handling

  • Items marked as non-returnable during purchase

Damaged, Defective or Wrong Product

If you receive:

  • A damaged product

  • A defective product

  • The wrong item

Please contact us within 48 hours of delivery.

To help us process your request quickly, kindly provide:

  • Your order number

  • Photos or videos of the product

  • Photos of the package (if damaged)

Once verified, we will arrange a replacement or full refund at no additional cost.

Return Process

To initiate a return:

Email us at mohsinbiz2026@gmail.com with:

  • Your order number

  • Reason for return

  • Photos (if applicable)

Our support team will review your request and provide return instructions.

Please do not send products back without receiving confirmation from us.

Refunds

After we receive and inspect the returned item, we will notify you regarding the approval of your refund.

If approved:

  • Refunds will be processed within 5–7 business days.

  • The amount will be credited to your original payment method.

For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI after collecting your bank details.

Return Shipping

If the return is due to:

  • Wrong product delivered

  • Damaged item

  • Manufacturing defect

NJORA.IN will bear the return shipping cost.

For returns requested for personal reasons (such as change of mind), the customer may be responsible for the return shipping charges.

Order Cancellation

Orders can be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. You may request a return after delivery if it meets our return eligibility criteria.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

NJORA.IN

📧 Email: mohsinbiz2026@gmail.com